Privacy Notice

Introduction

As part of the services we offer, we are required to process personal data about our sta, our service users and OTs/Care industry professionals who use the Lilli service. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.

If you have any concerns or questions please contact us: datacompliance@intelligentlilli.com

Service Users

What data do we have?
So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:

● Your basic details and contact information e.g. your name, address, date of birth and next of kin, physician contact details;

We also record the following data which is classified as “special category” due to it being related to the provision of social care, and also that it is continuously monitored:

● Sensor data about the environment you live in.

Why do we have this data?
We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.
We process your data because It is necessary for us to provide and manage social care services. We process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.

Where do we process your data?
So that we can provide you with high-quality care and support we need specific data. This is collected from or shared with:

● You or your legal representative(s);
● Your care provider.

We do this face to face with your Occupational Therapist, via phone, via email, via our service, and via application forms.

Third parties are organisations we might lawfully share your data with. These include:

● Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals;
● Your family or friends – with your permission;
● Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
● The police or other law enforcement agencies if we have to by law or court order.

Occupational Therapists/Care Managers

What data do we have?
So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data:

● Your basic details and contact information e.g. your name, address, email, phone number;

Why do we have this data?
We require this data so that we can contact you and provide the service that has been contracted. By law, we need to have a lawful basis for processing your personal data. We process your data because processing the data is by legitimate interest;

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.

Where do we process your data?
As a provider of a contracted service we need specific data. This is collected from or shared with your employer.

We do this face to face, via phone, via email, via our website, via post, via application forms, via apps.

Third parties are organisations we have a legal reason to share your data with. These include:

● Organisations we have a legal obligation to share information with i.e. for safeguarding;
● The police or other law enforcement agencies if we have to by law or court order.